Local Government Service Design Maturity Model

“The Local Government Service Design Maturity Model has been developed for service designers in local authorities to use with council staff. It helps councils to explore how well they support and grow service design practice. Councils can use the model to ascertain where service design approaches are already adding value or could add more value, and to identify opportunities to develop the capabilities and conditions for service design to thrive. The model is intended to raise awareness of the key components of service design, provide a standard language to describe service design activities in a local government context, and help establish a consistent approach to service design across a council. The model aims to encourage conversations around service design and its role in local government in supporting improvement and innovation.”